We accept VISA, MasterCard, American Express & Discover.
All prices are in US dollars.
EMAIL ORDER NOTIFY
We provide automated email notification acknowledging BOTH your order when it is
received -AND- your invoice when the order is shipped which includes:
- Order total
- Shipping Method
- Tracking Reference Number(s)
- Provide an email link to your online account.
We guarantee our product is free of defects and guarantee
satisfaction with every order
from us, all you need to do is notify us using the members only area
and we will do everything possible to help.
HOLIDAYS • DAYS CLOSED
Please note that Superior Scratch Repair is closed on the following holidays
to give our staff a break and some quality time with their families.
- September 2: Labor Day (first Monday in September)
- November 28-29: Thanksgiving (last Thursday & first Friday of November
- December 24-25: Christmas Eve & Christmas Day
- January 1: New Year's Day
We accept international orders.
ORDERS - HOW TO ORDER?
Review Ordered Items / Checkout
- Review items ordered, select the "Shopping Cart" button/link at anytime.
- Remove items as needed ("Remove" button next to each item)
- Adjust quantity of items ordered by changing the "Quantity" field and
clicking the "Update" button.
- Select "Checkout" when satisfied with items ordered.
- As an authorizrd dealer you have an existing customer account, and you have already
"signed-in", you will be shown your account information so that you may
confirm it to be correct.
- You can also click the PayPal button from any product page. That item plus everything in your cart will be included in your checkout.
That's It! .. It takes longer to read about than to do!
- You will receive an email order notification
about your order and shipment.
All the information provided to Paintless Scratch Repair as a result of your
on-line purchase is treated as confidential, and will not be disclosed to
any other parties.
Read our privacy
Return defective item(s) within 30 days
of purchase for replacment.
- Return the item(s) within 30 days of purchase.
- All returns must apply for an RMA number (see below) for a prompt
credit or replacement.
- We will not accept any returns that arrive COD.
Return of Products Instructions
If you need
to return a product, please use our RMA form. Before returning any product, you must
Return Merchandise Authorization (RMA) form. The RMA number is good for
one (1) or more items from the same order and must match the product(s)
authorized for return. The RMA is valid for thirty (30) days from date of
issuance. Returns will not be accepted without an RMA.
the following information at hand when requesting a replacement: or refund (refer to
packing slip or email confirmation we sent when you ordered) or within your
shopping cart account history.
· Invoice Number
· Product name/sku
· Bill-to address
Bill-to phone number
these instructions when sending your original item back:
The RMA number must appear on
the top outside of the package. The RMA number is good for only the
item(s) authorized for return. Returns will not be accepted without
Return your package to the address given
to you with your RMA number. You must send your package(s) via the
· It is strongly recommend that you fully insure your return shipment in
case it is lost or damaged, and that you use a carrier that can provide proof of
delivery for your protection. We are not responsible for lost shipments.
All shipping and handling on returned products must be prepaid by the customer.
original item(s) must be received by PSR within 30 days of receipt of your return instructions
(date of RMA). Any discrepancies could
result in a delay or complete forfeiture of your return and any credits.
Get RMA Number
- NORMAL shipping is processed within 48 hours on orders received by 2pm
- RUSH shipping is not provided
SECURE ONLINE SHOPPING
Experts say e-commerce transactions are safer than ordinary credit card
purchases. Every time you pay with a credit card at a store, in a
restaurant, or over an 800 number--and every time you throw away a credit
card receipt--you make yourself vulnerable to fraud.
Online purchases made with today's Internet web browsers such as
Microsoft Internet Explorer, provide for a secure connection from your
computer to our online credit card processor using SSL protocol, which we
do. This protects the information as it travels over the Internet. SSL uses
public key encryption, one of the strongest encryption methods
around. We do not store your card info
NOTE* Shipping charges are for lower 48 USA ONLY!
Shipping charges are calculated by the respective shipper and displayed
at time of order.
Our current specials are all listed within the website. Additional package
supplies costs may be passed on.
are indicated when you make that selection on your order.
SHIPPING (HOW WE SHIP)
Everything is shipped by Fedex, UPS or United States Postal Service - depending on your
See also, Tracking Packages.
In any product display, you will see a button "Add to Cart" in front of
To add items to your Shopping Cart:
- Enter the quantity desired
- Click to add the product to your shopping cart
- Shipping methods are pre-selected.
- Choose your payment method.
The Shopping Cart holds everything you have decided to order and you can
order as many items as you like. You can view the products you have added to
your cart simply by clicking on the "Your Cart" at the TOP of every
To remove an item from your shopping cart, click the "Remove From Cart"
button or the X next to the item. To clear all the items from your shopping cart, click on the "Reset"
TAXES (SALES, ETC.)
Florida residents ONLY
added to your order total to cover state sales tax. (unless we have a resale certificate on file for your business)
TRACKING PACKAGES - USPS
provide online tracking of shipments. All carriers may not provide tracking. You will receive an email when
we invoice and ship your order. This email will tell you:
- Order total
- Shipping Method
- Tracking Reference Number(s) if applicable
- Delivery Confirmation™ if applicable
||Delivery Confirmation provides the date and time of
delivery or attempted delivery. customers may retrieve Delivery
Confirmation information online at the shippers web site.
Delivery Confirmation is not available for: APO/FPO destinations and
U.S. territories, possessions, and freely-associated states in Domestic
Mail Manual 608 (except for Puerto Rico and U.S. Virgin Islands, to
which service is available).