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Get All The Facts! Videos & Information Kit Available FREE!

Some facts about us

Zero Recurring Fees
Dealers Worldwide
Used by Ford, Chevy, VW
many others+
1000s Vehicles Repaired




I Started As A Detailer & Spent Over A Decade Formulating Paintless Scratch Repair

Dozens of formula variations later and thousands of tests,
you can now reap the rewards of my hard work.

Founder Inventor CEO: Craig Perry

Shipping & Return Policy
paintless Scratch Repair

Questions: Call 1-SCRATCH-911


 

Fast Service for your Online Orders

We handle all orders promptly - and consider all orders as RUSH order processing at no extra charge. Please note that we do close on selected holidays.

Shop Online and receive exclusive internet discounts. It's the easiest way to order! It's safe and it's secure. Take a few moments to setup your shopping account and you're ready to go (or set it up after you've selected your items). Discounts shown are only available online, by fax order or by mail order.

 

Call us at 1-727-282-4911 between 9:00 a.m. to 5:00 p.m. Eastern Time, Monday - Friday.

 

Email us with your questions at - we'll respond promptly.

 

Frequently Asked Questions


These are general guidelines, common questions and answers when shipping to the lower 48 states.

 
Credit Cards
Currencies
Email Order Notify
Foreign Orders
Guarantee

 
Holidays-Closed
Orders - How to Order?
Privacy Policy
Return Policy
Rush Orders (24 Hours)
Secure Online Ordering
 
Shipping (Charges)
Shipping (How we ship)
Shopping Cart
Taxes (Sales, etc.)
Tracking Packages
Other Questions
 

CREDIT CARDS     top

We accept VISA, MasterCard, American Express & Discover.
 


CURRENCIES     top

All prices are in US dollars.
 


EMAIL ORDER NOTIFY     top

 

We provide automated email notification acknowledging BOTH your order when it is received -AND- your invoice when the order is shipped which includes:

  • Order total
  • Shipping Method
  • Tracking Reference Number(s)
  • Provide an email link to your online account.

GUARANTEE     top

We guarantee our product is free of defects and guarantee satisfaction with every order from us, all you need to do is notify us using the members only area and we will do everything possible to help.


HOLIDAYS • DAYS CLOSED     top

Please note that Superior Scratch Repair is closed on the following holidays to give our staff a break and some quality time with their families.

 

  • September 2: Labor Day (first Monday in September)
  • November 28-29: Thanksgiving (last Thursday & first Friday of November
  • December 24-25: Christmas Eve & Christmas Day
  • January 1: New Year's Day

INTERNATIONAL ORDERS     top

We accept international orders.
 


ORDERS - HOW TO ORDER?     top

 

Review Ordered Items / Checkout

  • Review items ordered, select the "Shopping Cart" button/link at anytime.
  • Remove items as needed ("Remove" button next to each item)
  • Adjust quantity of items ordered by changing the "Quantity" field and clicking the "Update" button.
  • Select "Checkout" when satisfied with items ordered.
  • As an authorizrd dealer you have an existing customer account, and you have already "signed-in", you will be shown your account information so that you may confirm it to be correct.
  • You can also click the PayPal button from any product page. That item plus everything in your cart will be included in your checkout.

That's It! .. It takes longer to read about than to do!

  • You will receive an email order notification about your order and shipment.

PRIVACY POLICY     top

All the information provided to Paintless Scratch Repair as a result of your on-line purchase is treated as confidential, and will not be disclosed to any other parties.
Read our privacy policy.


RETURN POLICY     top

Return defective item(s) within 30 days of purchase for replacment.

  • Return the item(s) within 30 days of purchase.
  • All returns must apply for an RMA number (see below) for a prompt
    credit or replacement.
  • We will not accept any returns that arrive COD.
     

    Return of Products Instructions

    If you need to return a product, please use our RMA form.  Before returning any product, you must use our Return Merchandise Authorization (RMA) form.  The RMA number is good for one (1) or more items from the same order and must match the product(s) authorized for return.  The RMA is valid for thirty (30) days from date of issuance.  Returns will not be accepted without an RMA.

    Please have the following information at hand when requesting a replacement: or refund (refer to packing slip or email confirmation we sent when you ordered) or within your shopping cart account history.

    ·         Invoice Number

    ·         Product name/sku

    ·         Bill-to address

    ·         Bill-to phone number

    Please follow these instructions when sending your original item back:

    ·         The RMA number must appear on the top outside of the package.  The RMA number is good for only the item(s) authorized for return.  Returns will not be accepted without an RMA.

    ·         Return your package to the address given to you with your RMA number. You must send your package(s) via the U.S. Mail.)

    ·         It is  strongly recommend that you fully insure your return shipment in case it is lost or damaged, and that you use a carrier that can provide proof of delivery for your protection. We are not responsible for lost shipments.

    ·         All shipping and handling on returned products must be prepaid by the customer.

    Note: The original item(s) must be received by PSR within 30 days of receipt of your return instructions (date of RMA).  Any discrepancies could result in a delay or complete forfeiture of your return and any credits. 

    Get RMA Number


RUSH ORDERS     top
 

  • NORMAL shipping is processed within 48 hours on orders received by 2pm Eastern time.
  • RUSH shipping is not provided

SECURE ONLINE SHOPPING     top

Experts say e-commerce transactions are safer than ordinary credit card purchases. Every time you pay with a credit card at a store, in a restaurant, or over an 800 number--and every time you throw away a credit card receipt--you make yourself vulnerable to fraud.

Online purchases made with today's Internet web browsers such as Microsoft Internet Explorer, provide for a secure connection from your computer to our online credit card processor using SSL protocol, which we do. This protects the information as it travels over the Internet. SSL uses public key encryption, one of the strongest encryption methods around. We do not store your card info


SHIPPING (CHARGES)     top

NOTE* Shipping charges are for lower 48 USA ONLY!
Shipping charges are calculated by the respective shipper and displayed at time of order.
Our current specials are all listed within the website. Additional package supplies costs may be passed on.
These charges are indicated when you make that selection on your order.
 


SHIPPING (HOW WE SHIP)     top
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Everything is shipped by Fedex, UPS or United States Postal Service - depending on your selection.
See also, Tracking Packages.
 


SHOPPING CART     top

In any product display, you will see a button "Add to Cart" in front of each item.

To add items to your Shopping Cart:

  • Enter the quantity desired
  • Click to add the product to your shopping cart
  • Shipping methods are pre-selected.
  • Choose your payment method.

The Shopping Cart holds everything you have decided to order and you can order as many items as you like. You can view the products you have added to your cart simply by clicking on the "Your Cart" at the TOP of every shopping page.

To remove an item from your shopping cart, click the "Remove From Cart" button or the X next to the item. To clear all the items from your shopping cart, click on the "Reset" button.
 


TAXES (SALES, ETC.)     top

Florida residents ONLY
7% will be added to your order total to cover state sales tax. (unless we have a resale certificate on file for your business)
 


TRACKING PACKAGES - USPS     top

Online Package TrackingWe provide online tracking of shipments. All carriers may not provide tracking. You will receive an email when we invoice and ship your order. This email will tell you:


 

  • Order total
  • Shipping Method
  • Tracking Reference Number(s) if applicable
  • Delivery Confirmation™ if applicable
Delivery Confirmation provides the date and time of delivery or attempted delivery. customers may retrieve Delivery Confirmation information online at the shippers web site.
Delivery Confirmation is not available for: APO/FPO destinations and U.S. territories, possessions, and freely-associated states in Domestic Mail Manual 608 (except for Puerto Rico and U.S. Virgin Islands, to which service is available).

 

Get All The Facts! Videos & Information Kit Available FREE!

Customer testimonials

Dear Fellow Detail Shop Owner

I am the owner of a thriving detail business and have owned multiple detail businesses over the last 20 years.
I now average forty thousand monthly from one location. And fifteen thousand of that is the easiest scratch repair business
that even a new kid could master with a few hours of training. Yes I did okay before, I was bringing in almost
twenty-five thousand monthly washing, waxing, and detailing vehicles.

I have 7 full-time employees located at a new car dealership, but every vehicle takes time, we could only do so many daily,
so it was almost impossible to do more than twenty-five thousand. My take home yearly was around $100K, but I wanted more.

Three years ago the shop added paintless scratch repair, it wasn’t until then that I realized how hard I had been working to
generate that monthly income. Well, the first year I added $170 thousand with PSR, with virtually zero additional overhead
and an average cost of less than $2.00 per vehicle. I could hardly believe the numbers, a 60% increase in business without
advertising or adding a single employee. I now look over each vehicle that enters my wash bays and detailing bays and when
I find scratches I tell the customer. I am earning between $60 and $400 per vehicle for only minutes of work.

The best part, people want the damage fixed! They just didn’t know there was an alternative to the body shop or blob-on touch up paint.

Once we explain how the system works, we find that a majority of customers are eager to get the damage removed.
We have seen an immediate increase in our bottom line by offering Paintless scratch repair and my take home pay increased
by 1.5 times. So in my opinion, it is absolutely the best $3,600 dollars I have ever spent.


John F.

Customer testimonials

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Shipping Fast

Priority delivery
usually only 3 days
 

Support Unlimited

phone email
ticket support skype
 

Call
SCRATCH-911

Customer Care
1 727 282 4911